Thursday, March 27, 2008

The Face Of Your Business

If a picture is worth a thousand words, then a facial expression is priceless. According to this USA Today article, facial coding is finding its place in the business world. Dating back to the 1960s, facial coding was studied by psychologist Paul Ekman, who found that facial expressions are learned early and universal. To support this, a study published in the February issue of Psychological Science found that students could identify the most successful people when faced with 1,000 photographs of CEOs.

Dan Hill, an expert in facial coding, came to these conclusions after viewing YouTube videos of well-known CEOs:

Donald Trump was 84% negative, second to Ellison. Hill says he smiles while making negative comments that show disgust, contempt and skepticism.
Billionaires Bill Gates and Warren Buffett also have a high percentage of positive expressions. Bill Gates had a high percentage of positive expressions, though he displayed "small, weak social smiles and touches of contempt." Apple CEO Steve Jobs scored 48% positive and topped all CEOs examined for making no attempt to hide his emotions. Apple employees don't have to guess what this CEO is thinking. "Lots of emoting, enjoyment mingled with frustration," Hill says.

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